These categories group similar student-reported difficulties across multiple courses and are ordered by post volume.
Categories
Assessment content misalignment
Pre‑assessments, study materials, rubrics, or OAs do not align with the content or tasks students are given, producing unexpected or unfair assessment outcomes.
88 posts
56 courses
60 clusters
Colleges: Leavitt School of Health, School of Business, School of Education, School of Technology
Ambiguous or unclear instructions and assignment wording
Assessment items and assignment directions are ambiguously worded (unclear objective questions; ambiguous burn down chart instructions), causing inconsistent interpretations.
87 posts
54 courses
62 clusters
Colleges: Leavitt School of Health, School of Business, School of Education, School of Technology
Missing or insufficient instructional materials and exemplars
Courses lack sufficient or diverse instructional content (e.g., only a textbook or short welcome, no videos or guided materials), reducing available learning resources.
50 posts
36 courses
42 clusters
Colleges: Leavitt School of Health, School of Business, School of Education, School of Technology
Platform, playback, and system failures
Pipelines, hosting, learning platforms, or content delivery systems fail or produce stale/missing artifacts, preventing students from accessing or publishing required work.
45 posts
24 courses
36 clusters
Colleges: Leavitt School of Health, School of Business, School of Education, School of Technology
Broken or unusable course resources
Required course assets (performance assessment templates/materials) are absent from the course, preventing correct submissions.
30 posts
24 courses
24 clusters
Colleges: Leavitt School of Health, School of Business, School of Education, School of Technology
Evaluator inconsistency or poor feedback quality
Rubrics or assessor expectations are unclear or misaligned with submitted evidence, leading to inconsistent evaluation and repeated revisions.
29 posts
21 courses
23 clusters
Colleges: Leavitt School of Health, School of Business, School of Education, School of Technology
Tooling, platform guidance, or configuration gaps
Course tooling or simulation settings and guidance are misconfigured or undocumented (presentation tool conflicts, unclear simulation auto-population), causing student uncertainty about correct use.
24 posts
13 courses
19 clusters
Colleges: School of Business, School of Technology
Instructor or course support unresponsiveness
Instructors or course support do not respond after failed assessments and there is no clear SLA or escalation contact.
15 posts
9 courses
13 clusters
Colleges: Leavitt School of Health, School of Business, School of Education, School of Technology
Process and policy barriers around required steps
Course/platform enforces undocumented sequencing or approval locks and other policy-based barriers that block progress without clear documentation or exception paths.
14 posts
15 courses
14 clusters
Colleges: Leavitt School of Health, School of Business, School of Education, School of Technology
Proctoring behavior and exam environment problems
Proctoring requirements are unclear or overly burdensome (e.g., multiple camera views) and create risk of test cancellation or access problems.
10 posts
9 courses
9 clusters
Colleges: Leavitt School of Health, School of Business, School of Education, School of Technology
Grading, answer key, or data/key mismatches
Automated assessment or grading processes fail to provide adequate item-level feedback or clear indications of incorrect items, limiting students' ability to learn from results.
8 posts
8 courses
6 clusters
Colleges: Leavitt School of Health, School of Business, School of Technology
Third-party tool performance and dependency risk
Bugs or conflicting behavior in third‑party content (e.g., Zybooks) force workarounds or incorrect student outputs to pass assessments.
7 posts
6 courses
6 clusters
Colleges: School of Business, School of Education, School of Technology
AI/similarity detection produces false positives or lacks guidance
Similarity/AI-detection tools are matching against inappropriate/shared student submission data or producing persistent false positives without clear mitigation or configuration explanation.
5 posts
3 courses
4 clusters
Colleges: Leavitt School of Health, School of Business, School of Technology
Course scope or assessment size is excessive
Course scope or remediation expectations are oversized or redundant (e.g., combining multiple course levels or requiring excessive rework), making assessments unmanageably large.
4 posts
5 courses
4 clusters
Colleges: Leavitt School of Health, School of Business, School of Technology
Simulation scheduling and facilitator availability issues
Scheduled simulations or facilitator/virtual avatar sessions are late, absent, or otherwise unavailable, wasting student appointment time.
4 posts
4 courses
4 clusters
Colleges: Leavitt School of Health, School of Business, School of Education
Prerequisite gaps and student preparedness
Assignments assume prior knowledge or experience without scaffolding or preparatory instruction for novices.
1 posts
2 courses
1 clusters
Colleges: School of Business, School of Technology